FAQ

Some FAQ about pet portraits:

Who is the artist behind 7portraits.com? – My name is Elena Romanova and I`m an artist. You can check more info and details in About Me section.

What services do you offer? – In Services section  you can read more about different techniques (oil, pencil, pastel, watercolor) and additional services I offer (framing and printing).

How long it will take to complete a drawing or a painting? – I work in demand, it usually take 2-6 weeks depending on how complicate is the order and how many commissions do I have. If you have a special date you require the portrait for, please let me know as soon as possible to check if this will fit within my work schedule.

Do you offer framing? – Framing is optional. I work with one of the best framers on the local market. You can choose different styles and sizes from Shop section.

Do you give some guarantee? - We will discuss and collaborate until you get the desired portrait. If the item is lost or damaged during transport, I will redraw it or will make full refund.

What about transport damages? – In case the frame is damaged during transport, you will receive a new one. Each artwork is securely packaged with bubblewrap and gallery standard packaging, but for the front glass I cannot give guarantee. It can be easily changed by a local glass maker.

I would like to include another pet to the same portrait, is it possible? – Please, contact me to discuss your requirements, price and terms.

I have idea for how my portrait to look - Please, contact me to discuss your requirements, price and terms.

Can I get a discount? – Yes, if you are a loyal customer or if you order more than two portraits. Please, contact me for a discount offer.

Could you send the portrait to an address as a gift, without invoice and with personal message included? – Yes, with no additional cost. Just describe your requirements in details.

Can I have express shipping? – Yes, we work with DHL. Postage depends on   the size and destination of your portrait.

What about express orders? – Yes, the quoted price from the Pricing table will increase with 30%. Please, contact me for details.

Is it possible to order prints in different size that the listed? - Please, contact me for details.

Can I order custom size portrait ? – Yes, contact me for details.

Can I order custom frame? – Yes, sure, contact me for details.

*Terms of Sale

By purchasing custom artwork from 7portraits.com, you are agreeing that the artist will use artistic interpretation to create a portrait based on a photo that you provide.

All rights are reserved by 7portraits, including all rights in sketches, comps, or other preliminary materials.

7portraits reserves all reproduction rights to the artwork.The artwork may not be reproduced in any manner without the express, written consent of Elena Romanova/7portraits.

100% satisfaction guarantee with all of the products, including custom orders. If you are not happy with your order, you may return it in its original packaging, in perfect condition, within 1 week of its arrival at your address.Shipping fees will not be refunded.

*Privacy policy

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information. You may, however, visit our site anonymously.Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
7portraits.com offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required tokeep the information confidential.After a transaction, your private information (full name, credit cards, address, financials, etc.) will not be kept on file for more than 60 days.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

This online privacy policy applies only to information collected through our website and not to information collected offline.By using our site, you consent to our online privacy policy.

For any inquiries or custom orders, please contact me.

Thank you for visiting!